‘Consumer Eye Exam Experience’ Report Explores Patients’ Perceptions Toward Chains Vs. Independents

NEW YORK—The patient experience at independent optometric locations versus chains is presented in Jobson Optical Research's "2013 Adult Consumer Eye Exam Experience."   For example, 69 percent who had their eye exam at an independent location said that they would be extremely likely to return, compared to 54 percent who had their eye exam at a chain.   Based on several years of trending data, this section also compares the utilization of managed vision care plans at independent locations versus its use at chains, among other parameters influencing the patient experience.   See more